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COVID Failed to Push Mortgage Applicants into the Digital World

Posted To: MND NewsWire

A set of special questions on a Q1 National Housing Survey asked consumers, who were also recent homebuyers, about their experiences obtaining a mortgage during the pandemic. Fannie Mae was a little surprised by some of the results. Tim McCallum and Jenney Shen, vice president’s for customer management solutions in the company’s Single-Family Division, wrote about those results in Fannie Mae’s Perspectives blog. They said that the questions specifically asked about mortgage satisfaction and whether the pandemic had encouraged homebuyers to use on-line mortgage resources. “We wanted to better understand how the pandemic may have changed the digital behavior of consumers seeking a mortgage, as it did in many other industries,” they said. They found that consumers were generally satisfied by their…(read more)

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